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Updated as of 2 May, 2017

TERM AND CONDITIONS

Thank you for visiting Pedder Red’s (“Pedder Red”, “we” or “us”) Hong Kong website (www.pedderred.com) (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service” or “TOS”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service.

We will collect, use, store andisclose any personal data provided by you in accordance with the Privacy Policy.

This TOS does not acknowledge any relationship between you and Pedder Red (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of Pedder Red.

Pedder Red reserves the right to make changes to the Site or any part of the TOS at any time. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy).

If you have any comment about the Site or this TOS please Contact Us.

 

REGISTRATION

You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. Pedder Red reserves the right to only accept orders from you if you are aged 18 or over.

We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorised use of your account, please Contact Us immediately.

 

PROHIBITIONS AND FAILURE TO COMPLY

We may take actions against your account for activities including, but not limited to:

• Submitting material (including, but not limited to personal data, text, images, music or video) of which you do not have the full right to submit and/or grant license (the “Submitted Content”).

• Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.

• Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.

• Advertising or sending unsolicited messages of any kind.

• Impersonating others or providing any kind of false information.

• Advertising or sending unsolicited messages of any kind.

• Impersonating others or providing any kind of false information.

• Starting or forwarding chain letters of any kind.

Pedder Red reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.

 

INTELLECTUAL PROPERTY

All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Pedder Red and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Pedder Red and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Pedder Red. Any such unauthorized actions may result in civil consequences or criminal penalties.

Pedder Red reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

THIRD PARTY LINKS

The Site may include links to other websites or resources that are not operated or prepared by Pedder Red. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

Pedder Red is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

 

ELIGIBILITY TO PURCHASE

In order to place orders with us, you must meet our conditions of eligibility:

• Be aged 18 years of age or over;

• Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Pedder Red for payment;and

• Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).

In placing an order with us, you authorise Pedder Red to process a charge or charges on your credit/debit card in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

 

PRODUCT DESCRIPTIONS

Pedder Red will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Pedder Red is not as described.

 

PRICING

Prices are shown on the Site in Australian Dollars (AUD), Euro Dollars (EUR), Hong Kong Dollars (HKD), Japanese Yen (JPY), Macau Pataca (MOP), Singapore Dollars (SGD), South Korean Won (KRW), or United States Dollars (USD).

Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Australian Dollars (AUD), Euro Dollars (EUR), Hong Kong Dollars (HKD), Japanese Yen (JPY), Macau Pataca (MOP), Singapore Dollars (SGD), South Korean Won (KRW), or United States Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties applicable to your order depend on the shipping country of your order:

• Hong Kong orders are not subject to taxes and duties.

• Orders from countries served on a Delivery Duty Paid (DDP) basis will incur relevant import tax and duty and will be included in the final purchase price. This one-step process is for your convenience. Please note that the import tax and duty charges would be passed to the relevant local Customs authorities and are therefore non-refundable in the event of a return or exchange. You will only be charged taxes and duties once for exchanges; Pedder Red will cover the cost of taxes and duties for the replacement.

• Customers placing orders from countries served on a Delivery Duty Unpaid (DDU) basis will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier, DHL, will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.

 

PAYMENT

We accept payments made by Visa, MasterCard and American Express for all orders.

By placing an order using one of the above credit/debit card payment methods, you confirm that the credit/debit card account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Pedder Red, we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

 

ACCEPTANCE OF YOUR ORDER

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

Your order will be accepted and the contract between you and Pedder Red will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

Pedder Red reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:

• The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.

• We identify a pricing or product description error.

• We are unable to obtain authorisation for payment.

• You do not meet the eligibility criteria to purchase as set out in this TOS.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

 

SHIPPING AND COLLECTIONS

We endeavour to dispatch all products ordered within 7 business days (excluding Saturdays, Sundays & statutory Hong Kong Public Holidays) after the order has been placed and accepted by us. Pedder Red’s teams will try their best to meet the estimated delivery but cannot guarantee that such estimate can be met. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept that signature of the recipient or collector is evidence of delivery and fulfillment of your order by Pedder Red. You also accept the associated transfer of responsibility in the same way.

Orders shipping to Hong Kong, Macau and Singapore are free of charge.

Orders shipping to the countries listed below will incur a shipping charge to be borne by the customer. If your shipping country is not on the list below, please email customerservice@pedderred.com to enquire if we ship to your desired country.

To find out more about delivery charge, please refer to your shipping country below:

Country

Currency

Shipping charge

Argentina

USD

50

Australia

AUD

20

Austria

EUR

20

Bahrain

USD

50

Belgium

EUR

20

Bolivia

USD

50

Brazil

USD

50

Brunei

USD

20

Bulgaria

EUR

20

Cambodia

USD

20

Canada

USD

25

Chile

USD

50

Colombia

USD

50

Costa Rica

USD

50

Croatia

EUR

20

Czech Republic

EUR

20

Denmark

EUR

20

Ecuador

USD

50

Estonia

EUR

20

Finland

EUR

20

France

EUR

20

Germany

EUR

20

Greece

EUR

20

Guatemala

USD

50

Honduras

USD

50

Hungary

EUR

20

India

USD

20

Ireland

EUR

20

Israel

USD

50

Italy

EUR

20

Japan

JPY

2,500

Jordan

USD

50

South Korea

KRW

26,200

Kuwait

USD

50

Latvia

EUR

20

Liechtenstein

EUR

20

Lithuania

EUR

20

Luxembourg

EUR

20

Malaysia

USD

20

Malta

EUR

20

Mexico

USD

25

Monaco

EUR

20

Mongolia

USD

50

Netherlands

EUR

20

New Zealand

USD

20

Nicaragua

USD

50

Norway

EUR

20

Oman

USD

50

Panama

USD

50

Paraguay

USD

50

Philippines

USD

20

Poland

EUR

20

Portugal

EUR

20

Qatar

USD

50

Romania

EUR

20

Russian

USD

50

Saudi Arabia

USD

50

Slovakia

EUR

20

Slovenia

EUR

20

Spain

EUR

20

Sweden

EUR

20

Switzerland

EUR

20

Thailand

USD

20

United Arab Emirates

USD

50

United States

USD

25

Uruguay

USD

50

Vietnam

USD

20

 

RETURNS AND EXCHANGES

This Returns Policy applies to purchases with Pedder Red.

 

COMPLIANCE WITH PEDDER RED STORE OPERATIONS POLICIES

Any customer who violates Redder Red Store Operations Policies, abuses Redder Red Returns Policy (including without limitation demonstrating a high incidence of returns of merchandise (“Merchandise”) after purchase), or engages in inappropriate behaviour (including without limitation abuse of Pedder Red staff), or illegal activities (including parallel importing or passing off of Merchandise purchased at Pedder Red by the customer) may suffer the following consequences:

• The customer may be blacklisted by Pedder Red;

• Pedder Red may not accept future orders from the customer;

• Pedder Red may decline the customer’s request to return or exchange any Merchandise.

The decision as to whether a customer has violated Pedder Red Store Operations Policies or abused Pedder Red Returns Policy or engaged in inappropriate behaviour remains within Pedder Red’s sole discretion and its decision shall be final. Suspected illegal activities will be referred to Pedder Red’s legal department for further investigation and action.

 

RETURNS OR EXCHANGES

Unless otherwise stated, this Returns Policy applies to both in-store purchases and online purchases.

Sale/promotional items are not eligible for refunds, exchanges or price adjustments.

We offer one time free returns and exchanges service on full-priced products only.

Merchandise may be exchanged (subject to stock availability) or returned within 7 days of purchase (in the case of in-store purchases) or receipt (in the case of online purchases) of Merchandise provided that:

(1) all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise;

(2) the original invoice is presented;

(3) the Merchandise does not fall within the category of “Excluded Items” as defined below;

(4) the Merchandise is in Sellable Condition as defined below; and

(5) a completed returns form is presented.

Customers will take full responsibility for the returns. For your protection, please retain the tracking information from the return label. We are not responsible for item(s) that do not arrive at our warehouse.

Returns or exchanges outside 7 days of purchase or receipt of Merchandise (as the case may be) may be accepted in the sole discretion of Pedder Red.

For online purchases, please contact Customer Care team at +852 2118 2030 or email to customerservice@pedderred.com for returns or exchanges.

For instore purchases, customers can return or exchange the Merchandise in Pedder Red stores in the same region where the purchases were made subject to the terms and conditions as set out in this TOS.

 

SELLABLE CONDITION

“Sellable Condition” means that the Merchandise is still in its original packaging with the original labels, garment tags, price tags and return tags still attached; that the Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold; and that the Merchandise is not damaged or soiled in any way. Without prejudice to the generality of the foregoing, the additional conditions below apply to specific categories of Merchandise:

• Shoes

Shoes should be returned unmarked and in their original, undamaged shoe box and dust bag as this is considered part of the Merchandise. Shoes that are returned without a dust bag and box, in a damaged dust bag or box or with marked, scratched or dirty soles may not be accepted, and may be sent back to the customer.

• Bags

Bags should be returned in a new, unmarked, unused and undamaged condition with protective strips on hardware intact and dust bags if provided on delivery.

The decision as to whether the Merchandise is in Sellable Condition remains within Pedder Red’s sole discretion and its decision shall be final.

For returns of online purchases, if Pedder Red receives a return that cannot be accepted, we will the Merchandise will be re-shipped to the customer at his/her sole cost.

 

EXCLUDED ITEMS

 

IN-STORE PURCHASES

No return or exchange will be accepted for the following items which are defined as “Excluded Items” for purchases in store: Merchandise that is not in Sellable Condition; Merchandise invoiced as “no refund” or “no return no exchange”, Pre-sale, Sale or Aged Stock Merchandise invoiced as “no return no exchange or sold “as is”, and items subject to Environmental Levy on Plastic Bags.

 

ONLINE PURCHASES

No return or exchange will be accepted for the following items that are defined as “Excluded Items” for purchases online: goods that are not in Sellable Condition, items subject to Environmental Levy on Plastic Bags and any other item excluded from return or exchange for online purchases by prevailing laws from time to time.

The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items (“Defective Merchandise”). In this case the Merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the Merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund as appropriate within the circumstances at the sole expense of the Supplier. Pedder Red will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising for the defective items supplied by the Supplier.

 

REFUNDS

In Pedder Red’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Merchandise or any designated account in the same name of the customer for all refunds for in-store and online purchases (as the case may be).

For refunds for online purchases, initial shipping, taxes and duties will not be refunded unless the Merchandise is defective in which case a full refund will be made subject to inspection and compliance with the policy under “Return of Defective Merchandise” below.

If any voucher has been redeemed for any in-store or online purchase, only the transaction amount net the value of the voucher will be refunded.

 

RETURN OF DEFECTIVE MERCHANDISE

For in-store purchases, any Defective Merchandise must be presented at the relevant counter of purchase at Pedder Red with the original invoice within 7 days of purchase and must be photographed by Pedder Red staff on receipt and return to the customer. Customers must sign a waiver to indicate their acceptance that Pedder Red assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment. This procedure is known as the “in and out waiver” procedure.

For online purchases, customers should contact Pedder Red in respect of any Defective Merchandise immediately by emailing the Customer Care team at customerservice@pedderred.com. Shipping, tax and duties on the Defective Merchandise will not be charged. Pedder Red reserves the right to request photographic support regarding Defective Merchandise before authorising a return. If requested, the customer shall sign a waiver to indicate their acceptance that Pedder Red assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment.

 

REPAIRS

Customers may present Merchandise that has been damaged after purchase for repair by the Supplier at the customer’s sole cost provided that the customer agrees to accept Pedder Red’s “in and out waiver” procedure pursuant to which the customer signs a waiver to indicate their acceptance that Pedder Red assumes no liability in respect of the damaged Merchandise but will present it for inspection to the Supplier for assessment for repair and quotation for the customer’s approval and at the customer’s sole cost. Pedder Red will only undertake repairs requiring replacement of spare parts for current season Merchandise.

 

EXCHANGES

Unless as otherwise set out under the applicable laws and regulations, customers are permitted to exchange Merchandise other than Excluded Items (for in store purchase) for a different size in the same colour and style based on stock availability. If the customer selects Merchandise of lower value than the original Merchandise purchased then in Pedder Red’s sole discretion, the price difference will be credited to the credit/debit card used by the customer for purchasing the Merchandise or any designated account in the same name of the customer (as the case may be).

For exchanges of online purchases, shipping, taxes and duties on size-exchange replacements will not be charged after the initial delivery.

 

GIFT RETURNS

Merchandise that has been purchased as a Gift may be exchanged or returned within 7 days of purchase (in the case of in-store purchases) or receipt (in the case of online purchases) provided that:

(1) all certificates, warranties, care instructions, product labeling, dust bags and boxes (in the case of shoes) are intact and returned together with the Gift;

(2) the original gift receipt is presented;

(3) the Gift is in Sellable Condition; and

(4) the Gift does not fall within the category of Excluded Items.

Returns or exchanges outside 7 days of purchase (in the case of in-store purchases) or receipt (in the case of online purchases) shall be accepted in the sole discretion of Pedder Red.

In Pedder Red’s sole discretion, the original purchase amount will be credited to the credit/debit card used by the customer for purchase of the Gift or any designated account in the same name of such customer for all refunds for in-store and online purchases (as the case may be).

 

RETURNS AND EXCHANGES OF MERCHANDISE PURCHASED IN STORE AND DELIVERED TO CUSTOMERS

To return or exchange Merchandise that have been delivered at a pre-arranged delivery time, please contact our Customer Care team at customerservice@pedderred.com to arrange collection or replacement. Pedder Red reserves the right to make a charge of up to HK$1000 to cover the collection cost, which will be deducted from the amount to be refunded, except when the Merchandise is defective. Customers will be notified of this amount at the time of cancellation.

 

CONTACT US

Please contact Customer Care team at customerservice@pedderred.com regarding questions about this Returns Policy.

 

YOUR RIGHTS

Nothing in the TOS is intended to affect your rights under the Laws of Hong Kong SAR.

 

LIABILITY

Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the Site or with whom we are associated, are their own. Pedder Red takes no responsibility for any such views as they do not necessarily reflect ours.

Pedder Red does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Pedder Red will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.

 

INDEMNITY AND WAIVER

At our request, you agree to compensate us fully and hold us, Pedder Red (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.

 

COMPLAINTS

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team at customerservice@pedderred.com for any order related complaints or comments.

Pedder Red respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

 

GOVERNING LAW AND JURISDICTION

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.